Monthly Archives: June 2018

Proactive Chats & Chatbots – Is this part of your customer and internal service strategy?

You may have noticed recently many best-in-class websites leveraging proactive chat pop-ups – you know, those “Can we help you” pop-up windows that can connect you to a support agent. As a consumer, they’re helpful to answer questions. But for the company providing it, there’s science/strategy behind those. They are intended to not only ensure…

Food Service sales growth continues to outpace traditional Retail Sales growth!

Are you ready? Change is both rapid and profound across the Consumer Goods Industry–we’re now making, selling, and buying in entirely new ways. Old business models have been turned on their heads, or needs to be! The lines between Principal, Broker, Distributor and End Consumer are blurring as new technologies are transforming the connected customer.…